Posts with the category “customer-service”
T-Mobile: From Hero to Zero
April 4th, 2025
T-Mobile found the keys to their "price lock" plans and have forgotten about their customers. Now, customers are furious and employees are left to clean up the mess of corporate decisions.... Read More
Customer Service Goals
April 17th, 2024
If we are going to truly take care of people, let's take a look at some customer service goals that your organization can strive for.
... Read More
Is Your Customer Service Killing Your Business?
April 17th, 2024
86% of people say they will pay more for a good experience. How would your customers rate your customer service? ... Read More
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